aq111 Privacy Policy

1. Introduction

aq111 ("we", "us", "our", "the Platform") is committed to safeguarding the privacy of every individual who visits or uses the aq111 website, mobile interface and related gaming services (collectively, "the Services"). This Privacy Policy sets out in clear, plain language what personal data we collect from you, the purposes for which we process that data, the circumstances under which we may share it with third parties, and the rights available to you in relation to your personal information.

This Privacy Policy applies to all users of the Services irrespective of device type, operating system or method of access. By accessing or using aq111, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this policy, please discontinue use of the Services and, if applicable, close your account. We encourage you to review this policy periodically as it may be updated from time to time.

Our Privacy Commitments

2. Information We Collect

aq111 collects personal data from you directly when you register, use the Services, make a transaction or contact us, and indirectly through automated technologies as you interact with the platform. The categories of personal data we collect include the following.

• Identity data: full name, date of birth, nationality and a copy of a valid government-issued photo identification document (e.g. National ID card, passport) collected during the KYC verification process.

• Contact data: email address, mobile phone number and, where provided, residential address. This is used to communicate with you about your account, transactions and promotions.

• Financial data: deposit and withdrawal history, transaction amounts, payment method identifiers (e.g. registered bKash number, Nagad number, masked card details) and account balance information.

• Technical data: IP address, browser type and version, device type and identifiers, operating system, time zone, session duration, pages visited, click path and referring URL. Collected automatically via server logs and analytics tools.

• Gameplay data: bet history, game sessions, wagering activity, bonus usage, win/loss records and any responsible gaming limits or self-exclusion settings you apply to your account.

• Communications data: records of any messages, emails, live chat transcripts or support tickets you send to or receive from aq111, including the content of those communications and the date and time they occurred.

We collect only the minimum data necessary to provide the Services safely and comply with applicable legal and regulatory requirements. We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions or biometric data unless specifically required by law or requested by a regulatory authority.

3. How We Use Your Information

aq111 processes your personal data only for specific, lawful purposes. We do not use your data in ways that are incompatible with the original purpose of collection. The primary purposes for which we use your personal data are set out below.

• Account creation and management: to register your account, verify your identity, maintain accurate records and provide you with access to all platform features including betting, casino games, deposit and withdrawal functionality.

• Transaction processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay and other supported payment methods; to maintain transaction records for financial reconciliation and to resolve payment disputes.

• Regulatory compliance: to fulfil anti-money laundering (AML), counter-terrorist financing (CTF) and know-your-customer (KYC) obligations imposed by applicable law; to report suspicious activity to relevant financial intelligence and law enforcement authorities where required.

• Security and fraud prevention: to monitor accounts and transactions for fraudulent activity, bonus abuse, multi-accounting and other prohibited conduct; to protect the integrity of the platform and safeguard other players.

• Customer support: to respond to your queries, complaints and requests via email, live chat and other support channels; to maintain records of support interactions for quality assurance and dispute resolution purposes.

• Responsible gaming: to monitor betting patterns for indicators of problem gambling; to apply deposit limits, session reminders and self-exclusion settings at your request; and to enforce the 21+ age restriction across all platform activities.

4. Legal Basis for Processing

aq111 processes your personal data on one or more of the following legal bases: (a) Contract — processing is necessary to perform the contract between you and aq111, for example to operate your account and process transactions; (b) Legal obligation — processing is required to comply with applicable laws and regulations, including AML and KYC requirements; (c) Legitimate interests — processing is necessary for aq111's legitimate business interests, such as fraud prevention, platform security and improving the Services, provided that those interests are not overridden by your fundamental rights and freedoms; (d) Consent — where you have given explicit consent, for example when opting in to receive promotional communications.

5. Sharing Your Information

aq111 does not sell, rent or trade your personal data. We may share your personal data with third parties only in the specific circumstances described below, and only to the minimum extent necessary for the stated purpose.

• Payment service providers: we share transaction-related data with bKash, Nagad, Rocket, Upay, Visa, Mastercard and other payment processors solely for the purpose of authorising and completing financial transactions on your behalf. These providers are contractually bound to use your data only for payment processing purposes.

• Game software providers: game providers such as Pragmatic Play, Evolution Gaming, Spribe and Ezugi may receive limited technical and gameplay data necessary to deliver their games within the aq111 platform. They act as data processors under aq111's instruction and are bound by data protection obligations.

• Regulatory and law enforcement authorities: we are required by law to disclose certain personal data — including KYC records, transaction histories and account details — to financial intelligence units, law enforcement agencies and regulatory bodies where mandated by applicable legislation.

• Technology and hosting partners: aq111 may use third-party cloud hosting, content delivery networks, analytics platforms and cybersecurity services. These providers process data on our behalf under strict contractual data protection obligations and are not permitted to use your data for any purpose other than providing the contracted services to aq111.

6. Cookies and Tracking Technologies

aq111 uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage patterns and detect fraudulent or suspicious activity. Cookies are small text files stored on your device when you visit the aq111 website. The categories of cookies we use are as follows.

• Essential cookies: strictly necessary for the platform to function. These cookies enable core features such as account login, session management, security token verification and navigation between pages. They cannot be disabled without breaking core functionality.

• Analytics cookies: used to collect aggregated, anonymised data about how visitors interact with aq111 — including pages visited, time spent on each page, device type and traffic source. This data helps us improve platform performance and user experience. No individual is identifiable from this data.

• Preference cookies: remember your settings and preferences such as language selection, display preferences and notification settings so that they are retained across sessions. These improve the continuity of your experience on aq111.

You may control cookie settings through your browser preferences. Please note that disabling essential cookies will impair the functionality of the platform and may prevent you from accessing your account or completing transactions. As we do not use third-party advertising networks, aq111 does not place advertising or cross-site tracking cookies.

7. Data Security

aq111 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or alteration. These measures include SSL/TLS encryption for all data in transit, encrypted storage of sensitive data at rest, access controls limiting data access to authorised personnel only, regular security audits and vulnerability assessments, and multi-factor authentication requirements for internal administrative access.

Whilst aq111 takes all reasonable steps to protect your personal data, no transmission over the internet and no data storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with aq111 is no longer secure — for example, if you suspect your account credentials have been compromised — please contact our support team immediately at [email protected] so we can take appropriate protective action.

8. Data Retention

aq111 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required or permitted by applicable law. In general terms: account data and KYC documents are retained for a minimum of five years from the date of account closure; transaction records are retained for a minimum of five years from the date of the transaction; communications data is retained for two years from the date of the communication; and technical/log data is retained for up to twelve months.

Where you request deletion of your personal data, aq111 will action that request within a reasonable timeframe subject to our legal retention obligations. Data that we are required to retain by law for anti-money laundering or regulatory compliance purposes cannot be deleted in response to a personal data deletion request. We will inform you clearly if this applies to any part of your request.

9. Your Data Rights

As a user of aq111, you have the following rights in relation to your personal data. You may exercise any of these rights by contacting our support team at [email protected]. We will respond to all valid requests within 30 days. In some cases, we may need to verify your identity before we can action your request.

To exercise any of the above rights, please contact [email protected] with the subject line "Data Rights Request" and include your registered account name or email address so we can verify your identity. We do not charge a fee for handling data rights requests. We aim to respond within 30 days; complex requests may take up to 60 days, in which case we will notify you of the extension.

10. Payment Data and Financial Privacy

All financial transactions on aq111 are processed through encrypted, secure payment channels. aq111 does not store full payment card numbers on its servers. Card data is tokenised by our payment processors — Visa and Mastercard — and aq111 retains only a masked identifier (e.g. last four digits) for reference purposes. Mobile money account numbers (bKash, Nagad, Rocket, Upay) are stored in encrypted form and accessed only by authorised payment processing systems.

aq111 is required by anti-money laundering regulations to maintain records of all deposits, withdrawals and transaction activity for a minimum of five years. These records may be disclosed to financial intelligence authorities in Bangladesh and internationally where required by law. Your financial data will never be sold to commercial third parties or used for purposes unrelated to operating your account.

11. Children's Privacy and the 21+ Restriction

aq111 is strictly an adults-only platform. Access to and use of the Services is permitted only to individuals aged 21 years or older. We do not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been collected from a minor — whether through an underage registration or any other means — we will immediately close the associated account, delete all personal data collected, and forfeit any funds held in accordance with our Terms and Conditions. If you believe a minor has registered on aq111, please contact us immediately at [email protected].

12. Changes to This Privacy Policy

aq111 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law or platform features. When we make material changes, we will update the Last updated date at the top of this page. Where the changes are significant, we may also notify registered players by email. Your continued use of the Services after any updated Privacy Policy is published constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed of how aq111 handles your personal data.

13. Contact and Data Protection Enquiries

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how aq111 handles your personal data, please contact our support and data protection team. We are available 24/7 and aim to respond to all privacy-related queries within 30 days. You can reach us by email at [email protected] — please use the subject line "Privacy Enquiry" or "Data Rights Request" to help us direct your message to the right team promptly.