Responsible Gaming at aq111

Our Commitment to Responsible Gaming

At aq111, we believe that gambling should always be a form of entertainment — never a way to solve financial problems or escape personal difficulties. The safety and wellbeing of our players is our highest priority, and we have built our platform to reflect that belief at every level. Our responsible gaming programme is integrated directly into the aq111 platform, placing protective tools just one tap away in your account settings.

aq111 operates with a zero-tolerance policy toward underage gambling and takes all reasonable steps to prevent individuals under the age of 21 from accessing gaming Services. We actively monitor player behaviour for signs of problem gambling and may proactively reach out to players who show indicators of excessive or distressed play. Our customer support team is available 24/7 and can assist with any responsible gaming concern.

Your Responsible Gaming Tools

All of the following tools are available directly inside your aq111 account settings. They are free to use and take effect immediately or within a short processing window as noted below.

How to Set Your Limits on aq111

Setting responsible gaming limits on aq111 takes less than two minutes. Follow these steps to activate any of the tools described above.

1. 1

   Log in to your aq111 account using your registered credentials.

2. 2

   Navigate to Account Settings by tapping your profile icon in the top corner of the screen.

3. 3

   Select Responsible Gaming from the settings menu to access all available player protection tools.

4. 4

   Choose the tool you wish to activate (e.g. Deposit Limit, Self-Exclusion, Time-Out), enter your preferred value and confirm. The limit takes effect as described above for that specific tool.

If you have any difficulty activating a responsible gaming tool, contact aq111 support immediately at [email protected]. Our team will apply any limit or exclusion you request on your behalf without delay.

Self-Exclusion: Taking a Full Break

Self-exclusion is the strongest player protection tool available on aq111. When you activate self-exclusion, your account is locked for the duration you choose — 30 days, 90 days, 6 months, 1 year or permanently. During the exclusion period, you will not be able to log in, place bets, make deposits or receive promotional communications from aq111.

Any verified balance remaining in your account at the time of self-exclusion can be withdrawn before the lock takes full effect. Please contact support to arrange the withdrawal before initiating a self-exclusion if you have a remaining balance you wish to access. Once activated, self-exclusion cannot be lifted before the chosen period expires, regardless of the reason — this is intentional to protect players during vulnerable moments.

Recognising Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. The following are common warning signs that gambling may be becoming a problem rather than a form of entertainment.

• Spending more money on gambling than you originally planned or can afford, and finding it difficult to stop once you have started a session.

• Chasing losses — continuing to bet in an attempt to win back money you have already lost, rather than accepting the loss and stopping.

• Lying to family members, friends or colleagues about how much time or money you are spending on gambling.

• Borrowing money from friends, family or financial institutions to fund gambling activities, or using money designated for essential expenses such as rent, food or bills.

• Feeling anxious, irritable, depressed or restless when you are not gambling, or gambling as a way to relieve negative emotions such as stress, loneliness or boredom.

• Neglecting work, studies, household responsibilities, personal hygiene or important relationships because of the amount of time spent gambling.

• Repeatedly attempting to cut down or stop gambling but finding yourself unable to follow through, returning to previous patterns of play despite genuine intentions to stop.

Age Verification and the 21+ Rule

aq111 enforces a strict 21+ age policy across all Services. Every new player is required to complete identity verification before they can make a deposit or place a bet. Acceptable identity documents include a valid National ID card or passport. Date of birth information provided during registration is cross-checked against identity documents during the KYC process.

If aq111 has reasonable grounds to suspect that a player is under the age of 21, the account will be immediately suspended pending verification. Any funds deposited by an underage player will be returned and all associated play will be voided. If you are aware of an underage individual using aq111, please report it to [email protected] immediately. Protecting young people from gambling harm is a responsibility we take seriously.

Tips for Playing Safely

Responsible gaming starts with good habits. Here are practical guidelines that every aq111 player in Bangladesh can apply to ensure their gaming experience stays positive and in control.

• Set a personal budget for gambling before you start and treat it as entertainment spending — the same way you would budget for a cinema ticket or a meal out. Once your budget is spent, stop for the day.

• Take regular breaks during long gaming sessions. Set a session reminder in your aq111 account to receive an alert after 30, 60 or 90 minutes of continuous play so you can step back and reassess.

• Never gamble when you are feeling stressed, upset, tired, under the influence of alcohol or substances, or when making financial decisions under pressure. Emotional states impair judgement and increase the risk of harmful play.

• Accept that losing is a normal and expected part of gambling. Games are designed with a house edge, meaning the platform profits over time. There is no strategy, system or sequence of bets that guarantees a profit — anyone claiming otherwise is misleading you.

• Keep gambling separate from your finances. Never use money earmarked for essential expenses — rent, utility bills, grocery shopping, school fees or savings — for gambling purposes. If you find yourself doing this, use the deposit limit or self-exclusion tool immediately.

Need Help? We Are Here for You

If you feel that gambling is negatively affecting your mental health, personal finances, relationships or daily life, please reach out for help. You do not need to be in crisis to ask for support — reaching out early makes it significantly easier to regain control. aq111's support team is available 24 hours a day, 7 days a week.

aq111 is committed to continuously improving its responsible gaming programme. If you have suggestions for additional tools or resources that would help you play more safely, please share them with our team at [email protected]. Your feedback directly shapes how we develop player protection features on the platform.